Debt Collection (pre-legal)

Collection of service charges, insurance and associated debts. (not combined with a CRAR instruction)

Service Charges, Insurance and associated debts are non-enforceable without recourse to the Courts.

Where a debt instruction is received alone (i.e. without an instruction to enforce for rent arrears under CRAR) PBS charge the debtor a Debt Recovery fee of £30 plus VAT, which is added to the debt and collected directly from the tenant, in accordance with the terms of the lease and late payment legislation.

There is NO CHARGE TO CLIENTS, even if we are unable to recover the debt or our fee.

We have a dedicated debt collection team chasing service charges, insurance and other debts.  Our aim is to collect the debt in full, or arrange a sensible payment plan.

Upon receipt of your instruction a member of staff will be allocated to your case and will chase the debt for one month, by email, post and telephone.

Where the debtor is a sole trader or an individual, we follow the new Pre-Action Protocol which came into force on 1st October 2017. By following the Protocol from the outset, we ensure the 30 day waiting period commences on the debtor’s receipt of our notice.

If the debt cannot be collected within one month, we will refer the case back to you with a recommendation for Court Action where applicable.

PBS will shortly be introducing a new High Court service which will complement the debt collection service now offered, and enable clients to pass County Court Judgements (CCJs) back to PBS for High Court Enforcement. More information on this will be available on our website shortly.

You can instruct us online via our client login area.  Login, or register if a first time user, and choose Instruction to Collect Debt.

Complete the simple form online and submit. You will receive an email acknowledging receipt of your instruction and a Debt Notice will be sent to your tenant the same day by post or by email if you have supplied a valid email address.